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Team Leader - Customer Service

Reference:
VAC-1092
Sector:
Customer Service, FMCG, Sales, Team Leader
Salary:
AED8,000 to AED10,000 Per Month
Town/City:
Dubai, UAE
Contract Type:
Permanent

International Manufacturing Company is currently hiring a Customer service team leader to manage their team. The successful candidate will come from either the manufacturing or distribution industry within the UAE

Responsibilities:

  • Design and implement appropriate CRM training for the Customer Service Team, for both new personnel and refresher/advanced training for existing staff to enhance the level of customer service
  • Provide relevant and timely training to Customer Service team in relation to system utilisation (Mfg-Pro)
  • Coach & develop individual staff as required, including product & technical training to drive improved sales and margin performance
  • Monitors the progress of systems utilisation (CRM & Mfg-Pro) by the Customer Service team to ensure effective and efficient usage, delivering unsurpassed customer satisfaction
  • Ensures CS team diligently records all activity and maintains all customer information in CRM including Target customers and incoming enquiries

Requirements:

  • Promotes the organisation’s products and services by telephone
  • Maintains and updates regional customer and product database
  • Work in close co operation with the members of the sales operations team to build team cohesion and promote the responsiveness and professionalism of the team
  • Makes outbound calls to existing or prospective customers
  • Achieve sales targets via effective use of selling techniques
  • Manage and minimise obsolete stock holdings
  • Manage and minimise stock holdings
  • Arranges dispatch of products and/or product information to existing clients or new contacts.
  • May assist in carrying out customer surveys or market research projects
  • Manage and maintain outstanding stock orders
  • Invoicing and Sales Orders to be processed with a high level of accuracy and in a timely manner to ensure on time arrival of goods
  • Weekly maintenance of the MFG-Pro Functions
  • Any other duties as directed

The successful candidate will come from either the manufacturing or distribution industry within the UAE

Thank you for your interest, all applications are viewed and evaluated according to the role requirements.  We aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications we are unable to reply to everyone. If you have not heard back from us within 2 weeks please consider your application unsuccessful. (KM)